About/the team

Matthew Charles Cox, founder and owner of Charles Cox Limited, and has been involved in the Property Sector since 2003. Matthew has experience of all aspects of leasehold and general property management, including the FTTPC (previously known as the LVT), Right to Manage, enfranchisement, fire risk assessments, long term maintenance plans and budgeting. He even has some experience with ASTs.

Matthew has recently expanded his team and moved into larger office space. As Managing Director, his knowledge in the property management industry is extensive and he has a wealth of experience managing hundreds of properties across the south-east. He knows more than most and has an ability to find solutions for those difficult leasehold problems. Matthew studied Business Management, social media and marketing at university and has built up considerable skills in other areas.

Janine is currently working towards her AAT Level 4 Qualification. Since joining the firm she has developed a high level of proficiency in collecting service charge arrears. Janine also has a background in property development and property accounting. Her training and continued development with our software has further widened her knowledge and experience.

Whilst accounting is an interest of hers, she also has numerous interests outside of the office, travelling, historical sites, reading and socialising being some of these.

With over 20 years of experience in finance, Vicky has developed a strong expertise in regulatory compliance and continuous improvement. She has played a key role in ensuring all processes align with industry regulations and is passionate about driving operational excellence and maintaining a culture of compliance throughout the firm.

Vicky's weekends revolve around walking her dog Toffee and enjoying time with her family.

Laura has a decade of experience working in property management and has obtained ATPI status with The Property Institute.

Outside of the office, Laura enjoys socialising, walks over the Downs with her family, and dog Alfie, and loves cooking. Laura has family in Portugal which she enjoys visiting at every opportunity.

Lachlan has worked as a property manager for over 4 years and has completed his AIRPM qualification and will be working towards his MIRPM Qualification.

In his spare time, Lachlan enjoys cooking and walks in the countryside.

From estate agency to residential lettings, Chris has worked in various areas within the property industry over the past 13 years. Now being very much settled within the Charles Cox Group, he has is mind set on working towards his AIRPM qualification to broaden his knowledge ever further.

Being born and based in Sussex his entire life, Chris has a familiarity and good understanding of the area. Chris enjoys holidaying in Thailand and spends most of his spare time immersed within the Sussex countryside, hiking and taking part in amateur photography.

Max has worked in the property industry since 2016 including lettings, sales and block management. He is experienced in managing residential, commercial and mixed-use estates, as well listed buildings, and has worked for both investment and resident-owned clients.

Max lives in Hastings and his interests include architecture, history and road trips home and abroad.

I have worked as a Residential Property Manager in Lettings for over 5 years and will be working towards gaining my first Block Management qualification ATPI within the next 12 months.

In my spare time I enjoy walking my dogs down the beach and spending time with family. I love a pub quiz and watching a good thriller series.

James joined Charles Cox as Lettings Manager. He oversees the Lettings Department, ensuring that the department runs smoothly, giving the best service to Charles Cox clients. With over 10 years of experience in Lettings, and ARLA qualified James has a proven track record of seeing the Lettings process through from start to finish and advising clients on all things Lettings related as well as new legislation.

James enjoys watching sports, and running in his downtime. When able, he likes to spend time with family and friends.

Abbie has worked within the property industry for around 11 years and whilst working in the property industry has gained her NVQ Level 2 and Level 3 in Business and Administration.

In her spare time, she enjoys spending time with her family and walking her golden labrador.

Emma has recently transferred over following the acquisition of the lettings portfolio from Bree Prenton Property Consultants.

She has worked in various aspects of the property industry for over 20 years, and in lettings for 15 years both in London and Eastbourne.

Emma enjoys spending time with her family, walking my dog and watching her younger son play football of a weekend.

I have worked in accounts for 6 years, the last 4 of which have been for property management companies.

I have experience in the day to day running of the financials for properties of all sizes, as well as preparing year end accounts.

I would like to become AAT qualified and expand my knowledge in both accounting and property management.

Lara joined the company in June 2022, starting a level 3 business apprenticeship qualification.

She is interested in learning more about property management and accounting and hopes this will be the start of a new career.

‘Having joined the firm for only a month, and knowing very little about property management. I have gained a wide range of knowledge and skills that I hope to expand over time.’

Lara loves travelling to new places, drawing portraits and spending time with her cats.

Tatiana has a strong background in administration and customer service. With her previous involvement in accounting and a genuine passion for the field, she is thrilled to be part of the team. Tatiana is dedicated to furthering her expertise in accountancy and aims to complete her AAT Levels while expanding her knowledge in the field.

Outside of work, Tatiana's interests extend beyond numbers and finance. She possesses a deep love for technology and enjoys channelling her creativity into designing websites for her friends and family during her spare time. She loves nature and tries to spend as much time outdoors. Additionally, she enjoys travelling to explore new places.

Hannah’s career with numbers started in Corporate banking, where she worked with a portfolio of SME businesses, understanding their accounts to secure their lending and help the businesses grow. This led to Hannah having a couple of Limited Companies of her own, where she worked in the main businesses and then ran the accounts and payroll alongside. Most recently, she worked in the Accounts Payable department for a group of Global multi-currency Companies.

Hannah has her AAT Level 2 and is currently working towards her AAT Level 3.

Outside of work, Hannah enjoys her extremely busy family life and loves to travel to sunnier climates as often as she can.

Jane has extensive knowledge of accounts having gained her AAT level 4 diploma whilst working as a Dental Practice Manager. She later went on to work in the accounts department for a lettings agency, before joining Charles Cox in Block Management accounts in December 2024.

Outside of work Jane enjoys all kinds of puzzles, reading, dressmaking and spending time outdoors.

Andrew is currently working towards his MIRPM qualifications and AIRPM. Andrew has a wealth of experience in process management and system set up.

In his spare time he enjoys maintaining his original style classic mini (he has owned it for years) and playing in his band.

Hayley first worked within the industry during her Business Administration Apprenticeship with a Social Housing organisation in 2014. Since then, she has worked with several Managing Agents where she has impressed colleagues with her ‘can-do’ attitude, initiative, and ability to juggle many competing priorities. As the PA to Matthew Cox, Hayley ensures that his diary is managed effectively and she’s on hand to provide him with support on a wide variety of tasks.

In her free time, Hayley enjoys days out with family and friends - particularly the theatre, cinema, and music gigs. She’s also a keen video gamer and enjoys the social aspects of it, attending expos/conventions whenever possible.

Laura joined Charles Cox as Head of Operations and HR. Laura oversees the operational activities of the business, ensuring that the team are all aware of operational best practices and implementing new technologies. With over 20 years of experience in Management and Operations, Laura has a proven track record of driving organisations to success.

You can find Laura spending time with her friends and family outside of work. When the weather permits, she loves to be out and about with her two dogs exploring the woodlands.

Samantha has a number of years’ experience in general office administration and has been with the firm since 2015.

In her spare time, practices person centred counselling and is a signed-up member of the National Trust.

Vicki recently joined the admin team bringing her experience of customer service and administration skills.

During her free time, she loves to socialise with friends and family, travel to beautiful hot, sunny countries with clear blue seas and white sand.

Louise recently joined the compliance team in an administrative role. She brings with her experience in public sector administration and customer service.

Outside of work, she is an avid reader, enjoying books across various genres. She spends time with family, enjoying both UK holidays and travelling abroad.

With over two years of hands-on experience in all things compliance, including asbestos management, Ellie is passionate about helping businesses stay safe and meet regulatory standards. As a Compliance Assistant, she takes pride in ensuring that everything from inspections to record-keeping is done with care and precision. Whether it's navigating complex regulations or helping create safer environments, Ellie is always focused on making compliance easier and more manageable.

Her dedication to staying on top of the latest rules and best practices means businesses can count on her to keep everything running smoothly and safely.

Stuart’s role is to check and maintain our residential and commercial properties. He inspects buildings, identifies maintenance needs, and ensures they meet safety standards. He also works with property managers and maintenance teams to coordinate repairs and keep properties in top shape.

In his spare time, Stuart enjoys long walks with his two labradors, and when time allows the occasional round of golf.

Having worked for local companies for a number of years before becoming an independent consultant surveyor, Gary has built up a wealth of experience in building surveying and land matters.

His experience spans party wall and land ownership issues to long term maintenance planning and building defects.

Karen now holds a consultancy role within Charles Cox. She holds certifications including AIRPM, MIPRM in progress, full AAT, and part ACCA. As a member of the Association of Project Management (APMP), she stays up to date with industry practices.