About/the team

Matthew Charles Cox, founder and owner of Charles Cox Limited, and has been involved in the Property Sector since 2003. Matthew has experience of all aspects of leasehold and general property management, including the FTTPC (previously known as the LVT), Right to Manage, enfranchisement, fire risk assessments, long term maintenance plans and budgeting. He even has some experience with ASTs.

Matthew has recently expanded his team and moved into larger office space. As Managing Director, his knowledge in the property management industry is extensive and he has a wealth of experience managing hundreds of properties across the south-east. He knows more than most and has an ability to find solutions for those difficult leasehold problems. Matthew studied Business Management, social media and marketing at university and has built up considerable skills in other areas.

Janine is currently working towards her AAT Level 4 Qualification. Since joining the firm she has developed a high level of proficiency in collecting service charge arrears. Janine also has a background in property development and property accounting. Her training and continued development with our software has further widened her knowledge and experience.

Whilst accounting is an interest of hers, she also has numerous interests outside of the office, travelling, historical sites, reading and socialising being some of these.

Laura has over eight years of experience working in property management. She has an AIRPM qualification, and is working towards her MIRPM and AssocRICS qualifications.

Outside of the office, Laura enjoys paddle boarding (when the weather allows it!), long walks over the Downs with her family, and dog Alfie, and loves cooking. Laura has family in Portugal which she enjoys visiting at every opportunity.

Carla has worked in various roles in the property industry for 15 years, and is presently an Affiliate member of the IRPM, and will shortly be working towards an AIRPM qualification.

Carla is currently the safeguarding officer and committee member at her local football club, she enjoys travelling, socialising and the theatre.

Kirsty has worked as a property manager for over 2 years. Completing her AIRPM qualification and now working towards her MIRPM and AssocRICS qualifications.

In her spare time, you will find Kirsty taking on new sporting challenges and travelling with her family.

From estate agency to residential lettings, Chris has worked in various areas within the property industry over the past 13 years. Now being very much settled within the Charles Cox Group, he has is mind set on working towards his AIRPM qualification to broaden his knowledge ever further.

Being born and based in Sussex his entire life, Chris has a familiarity and good understanding of the area. Chris enjoys holidaying in Thailand and spends most of his spare time immersed within the Sussex countryside, hiking and taking part in amateur photography.

Lachlan has worked as a property manager for over 4 years and has completed his AIRPM qualification and will be working towards his MIRPM Qualification.

In his spare time, Lachlan enjoys cooking and walks in the countryside.

James joined Charles Cox as Lettings Manager. He oversees the Lettings Department, ensuring that the department runs smoothly, giving the best service to Charles Cox clients. With over 10 years of experience in Lettings, and ARLA qualified James has a proven track record of seeing the Lettings process through from start to finish and advising clients on all things Lettings related as well as new legislation.

James enjoys watching sports, and running in his downtime. When able, he likes to spend time with family and friends.

Abbie has worked within the property industry for around 11 years and whilst working in the property industry has gained her NVQ Level 2 and Level 3 in Business and Administration.

In her spare time, she enjoys spending time with her family and walking her golden labrador.

Karen is the Head of Service Charge Accounts and Stoneham Block Management since 17th July. With 27 years of experience in finance, project management, and planning for a large Government department, she brings a wealth of knowledge to her role. She holds certifications including AIRPM, MIPRM in progress, full AAT, and part ACCA. As a member of the Association of Project Management (APMP), she stays up to date with industry practices.

Karen resides in Hove and recently became a grandmother. Apart from her professional endeavours, she enjoys reading and socialising. Her dedication and expertise make her an invaluable leader in her current position.

Lara joined the company in June 2022, starting a level 3 business apprenticeship qualification.

She is interested in learning more about property management and accounting and hopes this will be the start of a new career.

‘Having joined the firm for only a month, and knowing very little about property management. I have gained a wide range of knowledge and skills that I hope to expand over time.’

Lara loves travelling to new places, drawing portraits and spending time with her cats.

Tatiana has a strong background in administration and customer service. With her previous involvement in accounting and a genuine passion for the field, she is thrilled to be part of the team. Tatiana is dedicated to furthering her expertise in accountancy and aims to complete her AAT Levels while expanding her knowledge in the field.

Outside of work, Tatiana's interests extend beyond numbers and finance. She possesses a deep love for technology and enjoys channelling her creativity into designing websites for her friends and family during her spare time. She loves nature and tries to spend as much time outdoors. Additionally, she enjoys travelling to explore new places.

Marie has a strong background of Finance and Customer Services with over 19 years’ experience working in Finance from managing nationwide accounts, administration tasks and customer services.

Marie would like to learn more about Property Management and aims to complete her AAT Levels and expand her knowledge within the field.

I have worked in accounts for 6 years, the last 4 of which have been for property management companies.

I have experience in the day to day running of the financials for properties of all sizes, as well as preparing year end accounts.

I would like to become AAT qualified and expand my knowledge in both accounting and property management.

Andrew is currently working towards his MIRPM qualifications and AIRPM. Andrew has a wealth of experience in process management and system set up.

In his spare time he enjoys maintaining his original style classic mini (he has owned it for years) and playing in his band.

Hayley first worked in property during her Business Administration Apprenticeship with a Social Housing organisation in 2014. Since then, she has worked with a number of Managing Agents, impressing Property Managers with her ‘can-do’ attitude, initiative, and customer-focused approach.

As an Office Admin Assistant & PA, Hayley assists the Property Managers to ensure that leaseholder queries and maintenance issues are dealt with swiftly.

Laura joined Charles Cox as Head of Operations and HR. Laura oversees the operational activities of the business, ensuring that the team are all aware of operational best practices and implementing new technologies. With over 20 years of experience in Management and Operations, Laura has a proven track record of driving organisations to success.

You can find Laura spending time with her friends and family outside of work. When the weather permits, she loves to be out and about with her two dogs exploring the woodlands.

Samantha has a number of years’ experience in general office administration and has been with the firm since 2015.

In her spare time, practices person centred counselling and is a signed-up member of the National Trust.

Chloe has recently joined the team as a Business Administrator. In her first admin role, she will be working and supporting Hayley, our Admin Assistant with leaseholder queries and maintenance issues.

Outside of the workplace, she is a self-taught musician, can play the piano, ukulele and violin and is an avid reader.

Having worked for local companies for a number of years before becoming an independent consultant surveyor, Gary has built up a wealth of experience in building surveying and land matters.

His experience spans party wall and land ownership issues to long term maintenance planning and building defects.

Stuart’s role is to check and maintain our residential and commercial properties. He inspects buildings, identifies maintenance needs, and ensures they meet safety standards. He also works with property managers and maintenance teams to coordinate repairs and keep properties in top shape.

In his spare time, Stuart enjoys long walks with his two labradors, and when time allows the occasional round of golf.

Vicky has worked in finance for over 20 years and is an expert in purchasing, invoicing and credit control with AAT level2. She also has experience in customer services, cashiering, financial services and ensuring standards are met for accreditations. Vicky is our Accounts and Compliance Administrator.

Vicky's weekends revolve around walking her dog Toffee and supporting her family when they are playing football.